What to Expect when Dealing with a Car Transport Company
Dealing with a car transport company can be a nerve wracking experience. Let’s face it, it’s not easy entrusting your vehicle to complete strangers to be transported across the country.
With so many auto transport companies to choose from, it can be difficult to decide which company is right for you.
As Patrick Kashani (National Commercial Manager for Carways) shares, here are a few things you can expect from a reputable car transport company.
A Complete List of Costs and Fees
When you hire a car transport company, they should provide you with a complete list of fees and charges.
This should also include any fuel surcharges and penalty fees that you could incur. Make sure you’ve read and agreed to these terms and conditions prior to signing the contract.
An Explanation of Coverage
In addition to providing you with upfront pricing, a car transport company should also provide you with an explanation of their insurance coverage.
In the event that your vehicle is damaged during transport, you need to be aware of your coverage options.
Vehicle Condition Report
It is important for your vehicle to be thoroughly inspected prior to shipment using a vehicle condition report.
Any cosmetic or mechanical damage should be reported and verified before your vehicle leaves for transport.
This will protect both you and the carrier in case any damage occurs during transport.
Tracking Information
Some car shipping companies offer GPS tracking so you know exactly where your vehicle is at all times.
This also gives you a better idea of when your vehicle will arrive at its destination.
Seamless Delivery
Prior to shipment, the company should explain their delivery process.
Some companies offer door to door shipment while others deliver your vehicle to a terminal.
In addition, they usually contact you prior to delivery so you can schedule your pickup time.
Upon delivery, you should complete another condition report and report any new damage.
Patrick Kashani is the National Commercial Manager at Carways Pty. Ltd. and a vehicle logistics industry leader.
With more than two decades of experience in logistics, supply chain and automotive transport industries, he has seen the best (and the worst) of what the industry offers its customers.
